Q. What if the scan I receive is incorrect, missing pages, or illegible?

Answer


Responding directly to your email notification or your service ticket will reopen the request.

Please be descriptive in your response as to the specific issue, ensuring ASU Library staff can effectively resolve the issue.

Also please note that ILL and digitization services cannot guarantee a pristine or printable copy. Microform sources are analog media formats and are lacking in features considered standard in digital media.

  • Microform formats are fragile, easy to corrupt and mutilate resulting in sub-optimal reproduction.
  • Photographic illustrations reproduce poorly in microform format, with loss of clarity and halftones.
  • Storage and reproduction increase degradation of the film or card source over time.
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