Q. Why am I getting inconsistent request options when I click on Get It! @ ASU?


Answer


Different request options appear or do not appear when using Get It! @ ASU, depending on whether you are on or off campus, and whether you have signed in to the library system before you click the Get It! @ ASU icon or link.

ON CAMPUS (NOT signed in to ASU Library system)

  • Click: Get It! @ ASU
  • When you see the sign in prompt, click: Sign In
    • If clicking Sign In doesn't automatically log you in...
    • You will be prompted to sign in with your ASURITE ID and password.
  • Click on an option, complete the form, and submit as instructed:
    • For items we own, these options should appear...
      • Request ASU Copy 
      • Request Chapter Scan 
    • For items we do not own, this option should appear...
      • Request External Copy 

 

ON CAMPUS (already signed in to the ASU Library system)

  • Click: Get It! @ ASU
    • If the request options or the sign in option do not appear:
    • Go back and click Get It! @ ASU again.
  • Click on an option, complete the form, and submit as instructed:
    • For items we own, these options should appear...
      • Request ASU Copy 
      • Request Chapter Scan 
    • For items we do not own, this option should appear...
      • Request External Copy

SCREEN SHOTS...

ON CAMPUS (NOT signed in to ASU Library system)

  • For an item that we own...
    • If the Sign In option appears:
    • Click to Sign In...

  • For an item we own, these options should appear...
    • Request ASU Copy 
    • Request Chapter Scan 

  • For an item that we do not own...
    • If the Sign In option appears:
    • Click to Sign In...

  • For an item we do not own...
    • This option should appear Request External Copy 

 

MORE SCREEN SHOTS...

ON CAMPUS (already signed in to the ASU Library system)

OFF CAMPUS (whether you already signed in or not)

  • If the request options or the sign in option do not appear:

(This screen shot shows an item we own.)

(This screen shot shows an item we do not own.)

  • Go back and click Get It! @ ASU again.
  • This should bring up the request options!

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Last Updated: May 16, 2018 Views: 12