Q. How do I clear the cache and cookies in my web browser?

Answer


If you're experiencing issues accessing full-text library resources, clearing your browser's cache, cookies, and browsing history may resolve the problem. Follow these steps:

Confirm the basics first:

  • Are you a current ASU student, faculty, or staff member?
  • Are you signed in to the ASU Library website?

If you answered "yes" to both, try the steps below to clear your cache. You may need to try both methods if the issue persists.

Keyboard Shortcut for Most Browsers

If you're using Internet Explorer, Edge, Google Chrome, or Mozilla Firefox, you can quickly clear your cache using a keyboard shortcut:

  1. Open your browser.
  2. Press Ctrl (Cmd) + Shift + Delete simultaneously on your keyboard.
  3. This will open a window where you can clear your cache, cookies, and browsing history.
    • Select the appropriate options and proceed to clear the data.
    • For time range, select "All time" or "Everything."
  4. Close/quit the browser and restart it after clearing the cache and cookies.

Additional Help by Browser:

If clearing your cache does not correct the problem, please submit a technical problem ticket online at:

Consider the following additional browser-related settings:

  1. Disable Browser Extensions: Some extensions, especially ad-blockers or privacy tools, can interfere with resource access. Temporarily disable them to see if access improves.
  2. Update Your Browser: Ensure you're using the latest version of your browser, as outdated versions may have compatibility issues.
  3. Enable Cookies and JavaScript: Many library resources require cookies and JavaScript. Verify that these are enabled in your browser settings.
  4. Check Pop-Up Blocker Settings: Some resources open in new windows. Ensure your pop-up blocker is configured to allow pop-ups from library websites.
  5. Use a Supported Browser: While most modern browsers are compatible, some resources may work better with specific browsers. If you encounter issues, try accessing the resource using a different browser.
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