Q. I can't connect to a database or read a journal article. What do I do?


Answer


If you are getting an error when trying to access an article, database, or resource, please try the following:

  • Click the Get It @ ASU link a second time if you are in a database.
  • Refresh the page.
  • Sign in or out of One Search or My ASU.

If you are a current ASU student, faculty or staff and can't open the full text, you can request a copy of the article through your Interlibrary Loan ILLIAD account.

You can also...

  • Contact us! Email, call, or chat with library staff through Ask a Librarian.
  • Report an errorInclude the steps you took to experience the error and include screenshots, if possible.

  
Last Updated: May 16, 2018 Views: 136